Returns & Exchanges
At Close Dialog, we want your home to feel perfect, which is why we offer a 30-day return window on all furniture and decor items in their original condition. If a piece doesn't fit your space or vision, our streamlined process ensures a hassle-free exchange or refund.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return to receive a Return Authorization number.
Pack with Care
Place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package before dropping it off at any authorized carrier location.
Quality Inspection & Refund
Once our warehouse team inspects the returned home goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing